Patient Portal Kiosk

Brief Description

The Patient Portal Kiosk (PPK) application is a web based vendor application that will provide an alternate mechanism for checking-in patients by utilizing self services kiosks or a patient poral that can access remotely via the Internet.  The selected vendor is Vecna Technologies (www.vecna.com)

Objectives exist for the Organization and the Patient.

Enable the Organization to

• Automate manual processes and repetitive tasks
• Diminish patient registration times
• Improve current workflows, streamline operational processes
• Improve accuracy of patient data
• Automate co-pay collections and outstanding balances

Improve Patient Satisfaction:

• Decrease wait times
• Protect patient privacy
• Provide multilingual access
• Provide directions
• Enable patients to provide feedback

Completed Functionality includes:

Phase I

• Multi Language Support
• Patient Queueing - Patient can be called by # assigned at checkin or by name.
• Patient Identification via Drivers Licenses, Credit Cards, Appointment Letter Bar Codes, Data Input by Patient.
• Wayfinding
• Appointment Itinerary
• Patient Data Verification

• New version of Wayfinding was developed and accepted by the First Floor Staff.  This was implemented late July 2009.  Design changes include ability to find a location by building or specialty.

• Patient can update Address and Phone Number
• Outpatient Agreement Form Completion and Automated Upload to the Enterprise Document Managment System.
• Electronic Signature Capture - I Accept.
• Scanning of Insurance Card and Drivers Licence
• Scanning Capability of MRN on Smart Source Appointment Letter.

System Flowchart