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Address & Distribution List Correction Process

• All of the email addresses and personal distribution lists from your personal address books in GroupWise moved over to Outlook/Exchange.
• Some of the addresses are not sending correctly:
• • If you send an individual email message to an individual address that is not working, you'll get a delivery error report email message.
  • You do not get the error message when you use a distribution list containing one of these non-working addresses.
• We recommend that you closely review your distribution lists and email addresses that have moved over from GroupWise.

Removing a Bad/Incorrect Address from your Auto-Complete List

• The first time you send an email message to someone, their address is stored in your auto-complete address list.
• The next time you send an email message to that person, their address from your auto-complete list "pops up" under the To: line so you can select it.
• If that email address is incorrect or "bad" (it generated an "undeliverable" message the first time you used it), you'll want to delete that address from your auto-complete list.
• To delete the "bad" auto-complete address:
• • Start typing the name.
  • Use the down arrow key to highlight the address.
  • Press the Delete key.

Reviewing Your Contacts

• Click on Contacts in the lower left corner of the main Outlook window to see your contacts.
• Click on the Contacts folder you wish to review.
• • Make sure the Current view is either business cards, address cards, or detailed address cards so you can see the email addresses.
• Look for addresses in a format that is not valid in Outlook.

 HINT - Print your Contacts folder (File -> Print) to make this review easier.

• You can either delete any entry with a bad address OR update the contact with an email address in the correct format.
• • To delete, right-click on the contact and choose Delete.
  • To update, double-click on the contact to bring it up, click Email, and find the address in the Global Address List. Then Save and Close.

Reviewing Your Distribution Lists (Groups)

• To review the addressees in a group (distribution list), you must double-click on it to open it.

• Hint - PRINT your distribution list before updating it!
• • To print, click the Office pearl  in the upper left corner of the screen and choose Print.
  • Update your distribution list with addresses from the Outlook Global Address List.
  • Click Update Now.

Note - You may or may not see the following pop up window after clicking Update Now. If this window appears, leave the default selection ("Try to repair the lost members..."). Click OK.

• Review the results and look for unsupported addresses.
• If any distribution member remains with an unsupported address:
• • Highlight that person's name and click Remove to remove that entry from the distribution list.
• Add the member back:
• • Click Select Members to select their name from the Global Address List or by clicking Add New to manually enter their name and email address.

• Click Save and Close.*

*WARNING!: If your distribution list contained a link to another distribution list (e.g., part 2 of this distribution list), that link may be removed after you click Update Now. You can add it back:

• Click Select Members which brings up the Global Address List.
• Select the Address book (Contacts folder) that contains your distribution list.
• Select the subsequent part of distribution list (e.g., Distribution List (Part 2))