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Johns Hopkins Blackberry Information

Blackberry Integration with GroupWise

Click Here for a list of the known software issues with the Blackberry-GroupWise synchronization application.

Getting Your Device Setup

This section contains several "How-To's" and other useful information to get you started with you device setup.

Basic Operation

This section contains device specific guides that can be saved and used as a quick reference sheet to assist users with navigating their device in the JHU BES enviroment. 

Downloads

This section contains software downloads such as model specific handheld software, Desktop Manager, and some useful Telecom forms and Cellphone information.

Troubleshooting

This section contains problems and solutions to commonly asked questions including network coverage, configuration and setup, etc.

Frequently Asked Questions

This document contains useful FAQ's regarding messaging, phone usage, battery life, etc.

Blackberry Tips and Tricks

This document contains useful "tips and tricks" provided by Blackberry in order to help users get the most out of their devices.

Blackberry Device Specific User Guides

Device Reactivation Request Form:

First and Last
Specify what type of mailbox you use
This is required for confirmation (i.e. username@jhmi.edu)
Address Book to sync with device (not Frequent Contacts or GAL)
The reason for the re-activation request
i.e. Cingular (AT&T) or Verizon
If you do not receive an email confirmation please verify ALL required fields are completed & re-submit the form. Once your account has been reset or re-created you will receive RE-Activation instructions via email.
** Please Note: Because of the high demand for device activations we must place all request in a queue which we process in the order received. Our standard turnaround for RE-Activation request is approx. 3 working days.
*** Please Note: If you have a working device and are simply upgrading it to another model you may experience a longer wait time
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