Getting Your Device Setup

This section contains several "How-To's" and other useful information to get you started with you device setup.

• Order a Blackberry device
• New Blackberry account request form 
• Perform a wireless device activation
• Activate a Blackberry (phone and voicemail) 
• Setup a Blackberry for use as a pager
• Blackberry reactivation request form (for replacements or upgrades)

Overview of Blackberry Integration with GroupWise

Blackberry devices purchased though the corporate phone plans offered by Cingular and Verizon can be integrated with the Hopkins GroupWise email system. This provides the following capabilities:

• Near real-time delivery of email messages to the Blackberry with encrypted data transmission
• Two-way synchronization of email message status information (i.e. messages marked as read, unread, or deleted)
• Over-the-air synchronization of GroupWise calendar changes
• Address book synchronization with (1) GroupWise personal address book
• Access to GroupWise system address book to lookup email addresses of GroupWise users

This service is provided at a cost of $20.50 per month. Please read through the Checklist and Support information then fill out the BES Setup Request Form to activate service.

Checklist:

Please use the following checklist to ensure that your device is ready for setup.

• Obtain a Blackberry device either independently or through the JHU Telecom group
• The device must be setup on the Corporate Wireless Service Plan through Cingular or Verizon
• You need to have a Groupwise email account
• Ensure that your LAN Admin has been notified that you will be setting up the device on the BES

Request Blackberry GroupWise Setup

Please read through and acknowledge the following Support statement before submitting the Request Form.

Support for GroupWise integration with Blackberry devices is provided in conjunction with departmental/divisional LAN support personnel. The ability to fulfill this request might vary depending on departmental support of the Blackberry device.

BES Account Request Form:

How to perform a wireless Enterprise Activation of my device

This document contains instructions on how to activate your handheld and setup GroupWise folders for redirection

How to activate a Blackberry device (Phone and Voicemail)

1. Verify that the antenna is turned ON and there is a GPRS or 1X symbol in the upper right-hand corner
2. You should automatically recieve a Welcome message stating that your device has been registered
3. Verizon devices require that you call *228 from the device and follow the prompts to complete activation
4. Once the device has been activated you must call Customer Service to get the voicemail setup

• Cingular Customer Service dial 611 from the device or 800-331-0500
• Verizon Customer Service dial *611 from the device or 800-922-0204

How to setup a Blackberry for use as a pager

Using Level 1 Notification (found under Profiles on your device) will allow you to specify different alerts (beeps,tones, vibrations) for email pages and "regular" email messages.

1. Connect to www.cingular.com/blackberry or www.blackberry.com/go/vzw.  On the Cingular site, look for "BIS Email Login" on the screen.  You do not need to upgrage to the newer version of the web client if you see a message to do so, just click continue.
2. Click Create Your Account (If you already have an account setup, login and proceed to step 7)
3. Enter the PIN and IMEI or ESN number for the device. This can be found by going into the Options (Wrench icon) > Status
4. Click I Agree at the Terms and Conditions screen
5. Enter the user information on the Account Setup screen. Select a User ID and Password. Note: Your User ID will be your default email address (i.e. username@mycingular.blackberry.net or username@vzw.blackberry.net)
6. Click Done and you will receive a message "Account Setup Complete"
7. Login to the Cingular or Verizon web site as instructed in step #1.  Once you are logged into the Blackberry web client window, click on the "Filters" tab. 
8. If no filters are defined, click "new", or edit the existing Default filter.
9. Active the button for "Foward Messages to Handheld" or:
10. Under the "Do the Following with messages when no Filters apply" section, select Forward messages to Handheld and place a check mark in the box next to Level 1 notification
11. Click on Save and Close
12. After completing these steps, edit the profiles on the Blackberry device and change the way Level 1 Notifications are handled.  (ie...vibrate/tone when Level 1 message is received).
13. IF YOU GET A NEW BLACKBERRY:  be sure to record your user ID and password for the Blackberry web client login screen before you replace your old device.  If you can't remember your old password, you can request it on the web site and it will be sent to your Blackberry. Then you can login to the Blackberry web site (step #1), click "Profile", click "Change Handheld", and enter the PIN# on your new Blackberry.