Information Technology @ Johns Hopkins-Wireless PDA

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Getting Your Device Setup

This section contains several "How-To's" and other useful information to get you started with you device setup.

Order a New Handheld Device
New Account Request Form
Activate a new Phone/Device

Overview of wireless device integration with GroupWise

PDA devices purchased though the corporate phone plans offered by Cingular and Verizon can be integrated with the Hopkins GroupWise email system. This provides the following capabilities:

Near real-time delivery of email messages to the handheld device with encrypted data transmission
Two-way synchronization of email message status information (i.e. messages marked as read, unread, or deleted)
Over-the-air synchronization of GroupWise calendar changes
Address book synchronization with all GroupWise personal address books

This service is provided at a cost of $20.50 per month. Please read through the Checklist and Support information then fill out the NotifyLink New Account Request Form to activate service.

Checklist:

Please use the following checklist to ensure that your device is ready for setup.

Obtain a handheld device either independently or through the JHU Telecom group
The device must be setup on the Corporate Wireless Service Plan through Cingular or Verizon
You need to have a Groupwise email account
Ensure that your LAN Admin has been notified that you will be setting up the device for wireless synchronization

New Account Request Form

Please read through and acknowledge the following Support statement before submitting the Request Form.

Support for GroupWise integration with handheld PDA devices is provided in conjunction with departmental/divisional LAN support personnel. The ability to fulfill this request might vary depending on departmental support of this type of device.

New Account Request Form:

***All new accounts will be created on the GroupWise Mobile Server***

Customer Name«

First and Last

Department«

Budget/Cost Center Number

Admin Assist. Contact«

LAN Admin

GroupWise Email Address«

i.e. username@jhmi.edu

Device Type«

Make and Model

Device Carrier«

i.e. Cingular

Mobile Phone Number

After you submit this form your account will be created on the server. Once your account has been successfully created you will receive an email with device activation instructions.

I acknowledge that I have read the Support Statement and completed all the neccessary steps for my device activation«

YES

Fields marked with "«" are required.

How to activate the handheld device (Phone and Voicemail)

Verify that the antenna is turned ON and there is a GPRS or 1X symbol in the upper right-hand corner
You should automatically recieve a Welcome message stating that your device has been registered
Verizon devices require that you call *228 from the device and follow the prompts to complete activation
Once the device has been activated you must call Customer Service to get the voicemail setup

Cingular Customer Service dial 611 from the device or 800-331-0500
Verizon Customer Service dial *611 from the device or 800-922-0204

Wireless Device Index

Order a Mobile Device