Johns Hopkins' Symantec Contract Has Expired
Symantec software is no longer available from this site. If you have obtained Symantec software from this site in the past, you are obliged to uninstall it immediately.
This site allows you to migrate to one of the alternative software products listed on the downloads page. Johns Hopkins suggests options for personally owned computers that are free of charge and are consistent with software used and supported throughout the Johns Hopkins enterprise.
If you are having difficuly uninstalling your Symantec product, below are some uninstall tools that will help. Note that if you did not originally get your product through this web site, these tools may fail or have unexpected results.
- CleanWipe (removes SAV 10 or higher, SEP 11 or higher, and LiveUpdate 2.0 or higher. ZIP file password is "symantec".)
What antimalware software do I install next?
For Johns Hopkins-owned or Johns Hopkins student-owned computers
Windows: System Center Endpoint Protection 2012 SP1
Mac: System Center Endpoint Protection 2012 SP1 for Macintosh
Linux: System Center Endpoint Protection 2012 (various Linux versions)
For Personally owned computers (not owned by Johns Hopkins students or institution)
Windows: Microsoft Security Essentials
Mac: Sophos Anti-Virus for Mac Home Edition
Linux: Clam AV or AVG Free
On behalf of the Johns Hopkins Institutions, IT@JH offers Microsoft System Center Endpoint Protection, available for Windows, Mac OS X, and Linux operating systems. The software is freely available for your use, but only on Johns Hopkins-owned computers or Johns Hopkins student-owned computers. The Windows version allows the automatic uninstallation of prior Symantec, McAfee, and TrendMicro products, as well as Microsoft Forefront Client Security / Endpoint Protection AV agents. This software is a standalone version that is self-managed. For personally-owned (non-student) computers, the Endpoint Protection Downloads page offers a link to Microsoft Security Essentials, which can be used on any Windows computer, as well as alternatives for other operating systems on personally-owned, non-Johns Hopkins student computers.
Johns Hopkins faculty, staff, and students may use System Center Endpoint Protection products at no cost on computers owned by the University or Health System, or on Johns Hopkins student-owned computers, as long as they remain part of the Johns Hopkins community. Use of the software must cease when a student leaves the University or Health System.
Download access is restricted to those with a valid JHED LID (Johns Hopkins Enterprise Directory Login ID) and password. You will be prompted for credentials upon downloading.
Current Virus Alert!
No current virus alerts at this time.
Malware Information and Advice
Malicious software include viruses, worms, trojans, adware, spyware and similar threats. "Malware" can slow down your computer or network access, steal private information, or be used by hackers to attack other machines. It can be spread by opening e-mail attachments, visiting websites, using infected USB flash drives, CDs, or DVDs, or by installing disguised video players, playing infected media files, or even using purported anti-malware programs. Even careful and conscientious users can have malware on their computers. If you suspect that you have installed malware, you should:
1. Ensure that your operating system has been recently updated using Windows Update or Microsoft Update for Windows systems, or Apple Software Update for Macintosh systems.
2. Ensure that your anti-malware software is installed, working and up-to-date. Anti-malware software is provided on the Endpoint Protection Downloads page.
3. Ensure that you have updated other programs such as Adobe Acrobat Reader and Professional (for PDF files), Oracle Java, Microsoft Office, Adobe Flash. Most computers that are managed by a desktop support group at Hopkins maintain appropriate patch levels.
4. Install and run a secondary anti-malware tool, such as Malwarebytes, AdAware, SpyBot, ComboFix, RKILL, or Hitman Pro. (NOTE: If your computer is supported by your local IT support professional or LAN Administrator, contact them first to check for and repair malware infections -- they may have increased rights to manage or install software on your system.)
Even if you do all of the above, you may still have malware installed on your machine.